Looking for our returns form?
Returning an Item
We want you to be completely satisfied with your purchase, but we know that sometimes things don't go as planned. That's why we've made our returns process as easy as possible for you:
You can return an order or item up to 28 days from the day you receive them.
Please fill out our returns form and send the items to:
Trade Price Workwear - Returns Department 29 Leeway Estate Newport South Wales NP19 4SL |
Once we receive your returned item, we'll process your refund within 5 - 10 business days (depending on your bank).
Thank you for shopping with us, and please don't hesitate to reach out if you have any further questions or concerns!
Exchanging an Item
If you need to exchange an item, please let us know within 28 days of receiving your order.
We want you to be completely satisfied with your purchase, so if you receive a faulty or incorrect item, please contact us immediately and we'll work to resolve the issue promptly.
Please note that for health and hygiene reasons, we cannot accept returns of opened undergarments unless they are faulty.
Please note that exchanged items will incur an additional delivery charge.
Faulty or Incorrect Items
We take pride in ensuring that your order is dispatched and packed with care, so that it arrives to you as quickly and accurately as possible.
However, we understand that sometimes errors can occur. If you receive an incorrect item due to our mistake, please don't hesitate to contact us using our contact form. We'll work quickly to resolve the issue and arrange a collection of the goods at no cost to you.
If you believe that the item you received does not match the item description, please reach out to us before requesting a refund. We're happy to work with you to find a solution that meets your needs and ensures your satisfaction.
Returns T&C's
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Trade Price Workwear.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 28 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 28 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.